Privacy policy
Blank Street respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we take our obligations seriously.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with Blank Street, including when you visit our website, place an order, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that is reasonably necessary to operate our clothing brand and provide our products and services, including:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order and purchase history
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Payment details (processed securely via third-party payment providers)
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IP address and device information
We do not collect sensitive information such as political beliefs, health data, sexual orientation, racial or ethnic origin, or criminal history.
How We Collect Information
We collect personal information when you:
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Place an order on our website
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Create an account
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Subscribe to our mailing list
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Contact us via email or social media
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Enter a competition, giveaway, or promotion
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Participate in surveys or feedback requests
We may also automatically collect non-identifiable information through cookies and analytics tools.
Cookies and Location Data
Our website uses cookies to improve your browsing experience and ensure the website functions correctly.
This includes allowing third parties to process your IP address to determine your approximate location for currency conversion purposes. Your selected currency may be stored in a temporary session cookie, which is automatically deleted when you close your browser.
Cookies do not personally identify you. You can disable cookies through your browser settings, but doing so may affect website functionality.
Optional Information
Providing personal information to Blank Street is optional unless it is required to complete a transaction or deliver a service.
If you choose not to provide certain information, we may be unable to process orders, deliver products, or contact you regarding customer support or promotions.
How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Communicate with you about your purchases
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Operate and improve our website
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Manage customer support enquiries
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Send marketing communications (where you have opted in)
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Conduct internal analysis, planning, and product development
Marketing and Communications
If you opt in, we may send you promotional emails, product updates, or special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. We do not send spam.
Disclosure of Personal Information
Blank Street does not sell, rent, or trade your personal information.
We may disclose your information where necessary to:
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Payment processors
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Shipping and logistics providers
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Website hosting and analytics providers
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Marketing platforms (email or SMS, only if you opt in)
All third parties are required to handle your information securely and confidentially. We may also disclose information where required or authorised by law.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
However, no method of transmission over the internet is completely secure, and information is provided at your own risk.
Accessing and Updating Your Information
You have the right to access the personal information we hold about you and request corrections if your information is inaccurate or outdated. Requests can be made by contacting us directly.
Changes to This Policy
Blank Street may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details listed on our website.
For more information about privacy laws in Australia, visit the Office of the Australian Information Commissioner at www.privacy.gov.au.
Spam Statement
Blank Street complies with all applicable spam laws and regulations in Australia and relevant international jurisdictions.
We confirm that we do not use address-harvesting software, all marketing communications are sent with consent, unsubscribe options are always available, and internal policies are maintained to prevent spam.
If you believe you have received an unauthorised message from Blank Street, please contact us immediately so we can investigate.